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I feel like this would make it more likely we could get coverage when there are problems, but not sure how they would work together.

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Also, if you live in the snow/ice belt I'd ask the owners of the agencies how they get the CNA's to work if the roads are icy? None of the CNA's we had owned 4 wheel drive that could manage the snow.

Some agencies will have someone drive CNA's to and from work in snowy conditions.
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At first I didn't. I learned however that all of my caregivers were registered with 2 or more agencies. Most agencies would only send them out for about 30 hours a week so the caregivers I had typically worked around 60 hours a week getting work from two agencies.

Since my caregivers were registered with multiple agencies I figured I could also.

My CNA's would get texts for work assignments all day long from the agencies they were registered with. They also got texts frequently from nursing homes looking to hire them.

I used two agencies but had an account set up with a third one that I never used. The main agency had problems staffing call outs. Agency #2 was really good at staffing the callouts from agency #1.

Agency #1 was a national chain franchise and difficult for me to deal with. The caregivers with Agency #1 said they were not treated well with Agency #1.

Agency #2 was a small locally owned Agency with about 4 locations. They would staff 3 hour block minimums so this was really helpful.

Mom's estate attorney swears by Agencies owned and operated by African American women. He told me all of his callouts always get staffed and callouts are not an issue. Alas, I could not find an African American owned and operated agency in my area.

The two agencies did not have to work together. Agency #1 told me they had no one to staff. I called Agency #2. They filled the gaps.

Most of my staffing issues were during peak covid.

I also had some direct pay caregivers.

The other thing I learned is that there is no magical agency that does better care in an area. The same CNA's are registered with multiple agencies in the area.

Treat CNA's well. I gave everyone the WiFi code. I also kept the cable tv bill paid (I don't watch tv.). We had snacks in the house for the CNA's. We gave generous Chistmas checks (I ignored the agency contract on this.)

We had caregivers and CNA's for probably 15 years. The first 6-7 hours started out with minimal hours.

Almost all the CNA's we had come through the door averaged working 2-3 jobs for 60-70 hours per week. Three finished 4 year college degrees while working for us. One became an RN. One got her 4 year degree in social work. One got her degree in Mortuary Science.

I definitely recommend having accounts with several agencies.
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I actually had a client, and the family did use 2 different agencies. Understandable. When someone doesn't show up.
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