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I. How We Work in Washington. Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services. APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
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V. Complaints. Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights. APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.I agree that: A.I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information"). B.APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink. C.APFM may send all communications to me electronically via e-mail or by access to an APFM web site. D.If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records. E.This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year. F.You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
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This is a reply to MsRandall, who has posted many replies saying that camcorders are against the law, that the family member could be sent to jail, etc. First of all, whether it's legal to install a camera depends NOT ON the policy of management but on the state law, and these laws do vary from state to state.
Second: there is a hierarchy of rights involve here: Possibly (depending on state law) the right of aides to privacy as they work; the privacy of other residents who might be seen on the recorder; and the rights of residents to quality care, free of abuse and neglect. Every time, I would prioritize the rights of residents to good care, which means they feel valued, respected, physically and emotionally comfortable and safe. I venture that MsRandall may represent management in some capacity? If so she should be even more concerned to protect the rights of residents to be free from abuse, not to be neglected, to have person-centered care. CMS mandates all these things.
Please: if you think there is a reason to suspect that your family member is suffering in his/her care home, but in your presence the aides are angelic, do try to get evidence, one way or the other.
Please reread my posting, I specifically said it is based on the laws of the state. QUOTE: Legally they cannot if the state has law against video taping others without consent. They would need the consent of management.
I do not represent management, I am retired elderly person (over70) Have never worked for a facility. I was a family nurse practitioner for 20 years and a law professor for 30 years. I taught American Health Care Law , criminal law and torts for the 30 years. My advice comes from the many people who I met/advised who ended up in trouble with the Law. From trying to dothe right thing,
My advice is firm -- Legally whether you can tape someoneone without consent depends on the laws of your state, If your state does not allow for taping without consent. You will need (at a minimum) the consent of the property owners (ie management) who can provide consent for taping their employees. However, they won't be able to consent to taping a roommate.
My caution is based on knowing the law and knowing how quickly people end up in legal trouble. It is one thing to take personal action that puts yourself legally at risk. It is another thing to advise someone else to do it without telling them they are taking a legal risk.
Thank you again for your thoughtful and informative comments. Here's where we are today:
Have had a very long care conference with facility. It seems that my dad has been having incidents, they have a log. But no one contacted our family. We are furious about this, have requested follow- up documentation. Some of the documents we requested for the care conf are still outstanding. It was very disappointing the facility seemed to be scrambling during our conf. However, what's important is that my dad's behavior has, in fact, been changing as his ALZHEIMER'S disease progresses. We are discussing having him evaluated at one of two hospitals in our city where there are robust geriatric psychiatry programs. I think this will happen soon. We actually are well- informed about this because we explored this option for my aunt, who has terrible dementia with behaviors, late last year.
Our complaints about some staff are being followed up on. We are going to move my dad's room to an area farther away from the common areas. This may reduce triggers for him, i.e. the two patients that constantly howl, the loud tv.
I did not contact Ombudsman; the website link to find a contact didn't work (?!). But the facility filed a notice with them of one of the incidents. They gave us a copy. Only problem is, the report states that patient family was notified. So the new facility director filed a false report based on what her staff told her, and they lied. So my sister POA filed a response to that report to set the record straight.
The medical staff had suggested to my sister POA several weeks back that they would like to try ativan gel and/or tabs as a prn intervention when dad is agitated. My sister denied that request, in writing, because the facility had not communicated with her in response to questions she had sent the md. She told them, in writing, that she will not approve until she hears from the md's office. At the time of our conf, she had not heard anything. But guess what, medical staff had in fact administered both ativan gel and tabs to my dad. Another furious response from us.
We are scheduled to meet again in three weeks, at which time facility is expected to be able to cross every t and dot every i.
I would consult an attorney in your state; explain the circumstances of the need to install a recording device. As the facility will undoubtedly claim they follow state guidelines and do all they can for their patients... An easy statement to make to cover liability, but not always true. I recall reading about a family who captured their loved one dying of breathing problems, with 2 "nurses" standing over him laughing as he feebly said he couldn't breath. They, the nurses, then lied on the written description of events and claimed they attempted to resuscitate. The recording of the event was then made known and turned over to the prosecutor. The case is still pending. As this is such a horrible situation and so easily applied anywhere, I would find out what your jurisdiction allows and do all you can to silent guard/monitor your loved one.
I am glad that you had a Care Conference with the facility and were able to voice your concerns and to make some changes regarding your Dad's care. I think that the room change is a good idea as noise can be a trigger for some Alzheimer's patients.
Has your Dad's behavior gotten worse or better since the Ativan was started? Sometimes Ativan causes an elderly person to become MORE agitated and MORE anxious instead of less agitated and anxious.
Is your Aunt related to your Dad? I am wondering if the Alzheimer's behavior problem is familial or hereditary?
Having your Dad evaluated at one of the geriatric psychiatry programs is a good idea as it will give you a educated evaluation by a "third party". Please let us know what their recommendations are for your Dad.
Has your Dad's behavior gotten worse or better since the Ativan was started? Sometimes Ativan causes an elderly person to become MORE agitated and anxious instead of less agitated and anxious.
By proceeding, I agree that I understand the following disclosures:
I. How We Work in Washington.
Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services.
APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid.
We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour.
APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
IV. No Obligation or Commitment.
You have no obligation to use or to continue to use our services. Because you pay no fee to us, you will never need to ask for a refund.
V. Complaints.
Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights.
APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.
I agree that:
A.
I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information").
B.
APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink.
C.
APFM may send all communications to me electronically via e-mail or by access to an APFM web site.
D.
If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records.
E.
This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year.
F.
You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
Second: there is a hierarchy of rights involve here: Possibly (depending on state law) the right of aides to privacy as they work; the privacy of other residents who might be seen on the recorder; and the rights of residents to quality care, free of abuse and neglect. Every time, I would prioritize the rights of residents to good care, which means they feel valued, respected, physically and emotionally comfortable and safe. I venture that MsRandall may represent management in some capacity? If so she should be even more concerned to protect the rights of residents to be free from abuse, not to be neglected, to have person-centered care. CMS mandates all these things.
Please: if you think there is a reason to suspect that your family member is suffering in his/her care home, but in your presence the aides are angelic, do try to get evidence, one way or the other.
I do not represent management, I am retired elderly person (over70) Have never worked for a facility. I was a family nurse practitioner for 20 years and a law professor for 30 years. I taught American Health Care Law , criminal law and torts for the 30 years. My advice comes from the many people who I met/advised who ended up in trouble with the Law. From trying to dothe right thing,
My advice is firm -- Legally whether you can tape someoneone without consent depends on the laws of your state, If your state does not allow for taping without consent. You will need (at a minimum) the consent of the property owners (ie management) who can provide consent for taping their employees. However, they won't be able to consent to taping a roommate.
My caution is based on knowing the law and knowing how quickly people end up in legal trouble. It is one thing to take personal action that puts yourself legally at risk. It is another thing to advise someone else to do it without telling them they are taking a legal risk.
Who protects your love one if you go to jail?
Thank you again for your thoughtful and informative comments. Here's where we are today:
Have had a very long care conference with facility. It seems that my dad has been having incidents, they have a log. But no one contacted our family. We are furious about this, have requested follow- up documentation. Some of the documents we requested for the care conf are still outstanding. It was very disappointing the facility seemed to be scrambling during our conf. However, what's important is that my dad's behavior has, in fact, been changing as his ALZHEIMER'S disease progresses. We are discussing having him evaluated at one of two hospitals in our city where there are robust geriatric psychiatry programs. I think this will happen soon. We actually are well- informed about this because we explored this option for my aunt, who has terrible dementia with behaviors, late last year.
Our complaints about some staff are being followed up on. We are going to move my dad's room to an area farther away from the common areas. This may reduce triggers for him, i.e. the two patients that constantly howl, the loud tv.
I did not contact Ombudsman; the website link to find a contact didn't work (?!). But the facility filed a notice with them of one of the incidents. They gave us a copy. Only problem is, the report states that patient family was notified. So the new facility director filed a false report based on what her staff told her, and they lied. So my sister POA filed a response to that report to set the record straight.
The medical staff had suggested to my sister POA several weeks back that they would like to try ativan gel and/or tabs as a prn intervention when dad is agitated. My sister denied that request, in writing, because the facility had not communicated with her in response to questions she had sent the md. She told them, in writing, that she will not approve until she hears from the md's office. At the time of our conf, she had not heard anything. But guess what, medical staff had in fact administered both ativan gel and tabs to my dad. Another furious response from us.
We are scheduled to meet again in three weeks, at which time facility is expected to be able to cross every t and dot every i.
Breaking my heart every day..
I recall reading about a family who captured their loved one dying of breathing problems, with 2 "nurses" standing over him laughing as he feebly said he couldn't breath. They, the nurses, then lied on the written description of events and claimed they attempted to resuscitate. The recording of the event was then made known and turned over to the prosecutor. The case is still pending.
As this is such a horrible situation and so easily applied anywhere, I would find out what your jurisdiction allows and do all you can to silent guard/monitor your loved one.
Has your Dad's behavior gotten worse or better since the Ativan was started? Sometimes Ativan causes an elderly person to become MORE agitated and MORE anxious instead of less agitated and anxious.
Is your Aunt related to your Dad? I am wondering if the Alzheimer's behavior problem is familial or hereditary?
Having your Dad evaluated at one of the geriatric psychiatry programs is a good idea as it will give you a educated evaluation by a "third party". Please let us know what their recommendations are for your Dad.
Has your Dad's behavior gotten worse or better since the Ativan was started? Sometimes Ativan causes an elderly person to become MORE agitated and anxious instead of less agitated and anxious.