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My elderly parent recently had a fall while staying in a nursing home, and I'm concerned about what steps our family should take next. Thankfully, there don't appear to be any serious injuries, but I want to make sure we're handling the situation properly. Should we request a copy of the incident report and medical records? Is it a good idea to ask the nursing home how the fall happened and what changes they'll make to prevent it from happening again? At what point should families consider filing a complaint or seeking legal advice if they believe the fall may have been caused by negligence? I'd appreciate any advice or experiences from others who have dealt with a similar situation.

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I will start by saying falls WILL happen. It is not a matter of if but when.
I would ask to see the incident report. Ask for a copy if you wish.
What is important is what steps were followed after the fall.
What steps will be taken to help prevent another fall. But know that another fall will probably happen at some time.

You mention negligence.
That may be very difficult to prove. Even if an Aide, CNA, or Nurse is standing RIGHT next to a person that does not prevent a fall. (although a person can "minimize" a fall by helping the fall to happen safely. Stopping a fall can do more damage and cause more injury than allowing a safe, controlled fall)

The fact that there are no serious injuries you just be thankful and hope that another incident does not occur.
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Reply to Grandma1954
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Elderly people fall. It just happens. What you should do is make yourself an ally rather than an adversary with her nursing home in determining why she fell and whether there are steps that can be taken to protect her. Don't go charging in like it's their fault and they need to fix it. Adopt the attitude that, we are concerned that this happened, as you are, and let's figure this out together. Is one of her medications making her light-headed? Does she need to transition from a cane to a walker or from a walker to a wheelchair? I've seen an elderly woman just let go of the nurse and fall to the ground because she was tired of walking and didn't have the cognition to know that they were walking toward a chair. So take a problem-solving approach but accept that this may just happen. (And yes, you may find that there is negligence, in which case you should take action. But don't start from the assumption.)
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Reply to MG8522
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Any fall or incident resulting in an injury needs to be documented and reported per policy and procedures of the facility. You can meet with the DON to discuss the report and ask for the next course of action to prevent any future falls. If the fall was a result of neglect and sustained injury you can consider consulting an attorney or going to the Ombudsman. It is best to work with the facility first and if you have enough evidence that there was negligence then you can pursue further legal action.

Is you mother a fall risk? How did the fall occur? Did the staff follow policy and procedures according to state law?

Sadly, many elderly experience falls and it is the nature of aging, dementia and becoming frail. But not all are do to negligence of the facility. Restraints can not be used and many elders are not mentally capable to remember they are not able to walk or are unsteady and need assistance.
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Reply to AMZebbC
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There should be an incident report you can read. Discuss the report with the director and want proactive steps can be taken to address the future risk. And honestly, realize that falls are extremely common in the elderly. My dad had so many, some with me standing right next to him. Balance decreases with aging, a sad fact. Falls are not entirely preventable, despite the endless lawyer ads on tv encouraging us to think otherwise. I’m sorry this happened and hope you can have a good conversation with the staff about it. I wish you peace
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Reply to Daughterof1930
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My daughter is an RN in a LTC facility and will tell you, they will fall. She was with a resident who was in a wheel chair, she turn for a second, tge resident stood up and fell out of the chair.

By law restraints cannot be used. If they were allowed, there may be fewer Falls. I was lucky to have a RN in the family. I would ask her if I should complain or not. LTC is not perfect. I had a problem with Moms bra being put on. She had to have it otherwise she broke out in Yeast infection which was easier to prevent than cure. My daughter explained the aides schedule to me. Where did I put her bras, in the drawer next to her bed with her socks. That was the problem. Aides dress from the top down so by the time they saw the bra Mom was fully dressed. They don't have time to undress her because they have other residents that need to be dressed by breakfast. I am OCD and would put her clothes in sets. So, I started hanging the bra with each set. They never combed her hair right. So I carried a brush and hairspray with me. You need to pick your battles.
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Reply to JoAnn29
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OMG...just take a deep breath and know that falls are going to happen wherever your elderly parent is, meaning either at home with you literally right next to them or in a facility. And be grateful that this time they weren't seriously hurt.
I cared for my late husband at home until his death and there were many times that he fell when I was near him or in the other room, and I knew that it wasn't my fault or because of something I didn't do ie. some kind of neglect.
Falls are as common in facilities as is eating and drinking, and yes there should be an incident report that you should be able to look at, but you have to understand that all facilities have many people to look after and they can't be everywhere every minute and that for many reasons falls will happen.
I know that there's a member on here whose mother fell over 90 times while in a very nice memory care and never once did she blame the facility but accepted the fact that her mother was a fall risk and that the facility was doing the very best they could.
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Reply to funkygrandma59
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Please be cordial and not accusatory to the staff. Discuss the incident and their protocols for TRYING to prevent falls. Also discuss their procedures after a fall happens. Most facilities are on top of these things and do NOT want falls, either.
I wouldn't get lawyers involved at this point. The staff is human and may be defensive to have these things interfered with by a lawyer. I am sorry to say it, but these are the prople who are caring for the patients and accusing them of negligence for something as
common as falls may alienate them from the patient and the family.
You need to be realistic about the situation. If a pattern of falls develops, it may be worth investigation. Maybe they need a different approach or level of care. Just don't rush into accusations of improper care until you know the facts.
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Reply to Sandra2424
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My father had many falls at the nursing home. He thought he could stand up which he couldn't.
They would call me after every fall. They would examine him after his fall and let me know he was okay. They would tell me what they were doing to prevent falls-like putting a pad on the floor or lowering his bed closer to the ground or putting triangular shaped cushions next to his body in the bed under the sheets to make it harder for him to get his legs over the side.
Falls happen.
I'd say, ask them to let you know after he falls. Ask if they checked him over and if there were any injuries. Ask if there is anything they could be doing to help prevent the falls.
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Reply to slkcma
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Things to help prevent falls:
1. Have PCP order PT to strengthen muscles and balance.
2. Walk with your loved one in the hallways if they can stand and walk. Let them use their walker. Those who can stand and walk (even with a walker) have stronger muscles and are less of a fall risk.
3. Evaluate what meds your loved one is on. Many meds increase fall risk.
Mom's PCP refused to put her on sleeping meds as he said they raise the fall risk.
4. Eating enough protein to keep muscles strong.
5. If your loved one is strong enough to stand and walk (even with a walker) walk around the halls with them on your visits instead of sitting in the room.

I'm sorry you went through this.
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Reply to brandee
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Lm1957Md Jul 25, 2026
Brandee,
this is perfect advice. My routine with my Mom is to walk at every visit.
avoid meds that cause dizziness. My Mom takes melatonin at night instead of a sleep aid. Seems to be working. Also got her off of gabapentin and one of her blood pressure meds. She is so much better. Going on 4 months without a fall. I count it a victory.
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There are probably NO ‘changes they can make to prevent it from happening again”, and it’s not about negligence. Legal advice (if responsible) is likely to be that even if you can establish negligence, neither you nor your parent are likely to prove damages from it. “Pain and suffering” are usually add-on damages after you establish financial loss.
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Reply to MargaretMcKen
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