Are you sure you want to exit? Your progress will be lost.
Who are you caring for?
Which best describes their mobility?
How well are they maintaining their hygiene?
How are they managing their medications?
Does their living environment pose any safety concerns?
Fall risks, spoiled food, or other threats to wellbeing
Are they experiencing any memory loss?
Which best describes your loved one's social life?
Acknowledgment of Disclosures and Authorization
By proceeding, I agree that I understand the following disclosures:
I. How We Work in Washington. Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services. APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid. We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour. APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
IV. No Obligation or Commitment. You have no obligation to use or to continue to use our services. Because you pay no fee to us, you will never need to ask for a refund.
V. Complaints. Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights. APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.I agree that: A.I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information"). B.APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink. C.APFM may send all communications to me electronically via e-mail or by access to an APFM web site. D.If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records. E.This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year. F.You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
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I acknowledge and authorize
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I consent to the collection of my consumer health data.*
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I consent to the sharing of my consumer health data with qualified home care agencies.*
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Mostly Independent
Your loved one may not require home care or assisted living services at this time. However, continue to monitor their condition for changes and consider occasional in-home care services for help as needed.
Remember, this assessment is not a substitute for professional advice.
Share a few details and we will match you to trusted home care in your area:
Yes, ask for the Ombudsman. There is no facility in this nation that wants an Ombudsman to show up. My mother shut down a nursing home 4 times in Missouri due to the care of my grandmother. They did not want to see her coming. My father was in an MC facility. I had eyes and ears everywhere. I had numerous conversations regarding situations with residents. Many of these residents did not have family coming in. I found caregivers were being hired as babysitters rather than actual caregivers. My biggest complaint.
Start by talking to the administration to address your concerns. If no action taken and it is criminal (per laws for your county/province), then talk to a lawyer and move your loved one somewhere else.
Good question my wife was in a care facility and while she was there, they broke her arm. After some research, I find this facility has the lowest rating in the area and forces employees to sign a two year contract because most would leave much sooner. In the end, there wasn’t much I could do but file a complaint that goes on heard
What are you considering to be "poor care"? Does your loved one have a deep pressure ulcer or did someone not give them a choice between a spoon or a fork - huge difference and perspective is everything. In reading some of the responses, it would be a much different approach in Canada, depending on the details of course, which you have not provided.
Yes, ask for the Ombudsman, but if the rehab claims not to have one it is on you to find out what authorities in your own state's reporting agencies takes complaints. Ask for an appointment with Administration. Telling the rehab you are considering reporting them to their State and Federal Licensing Agencies should get their attention.
The Rehab should answer this question as to what authority provides licensure for them. Ask to speak to the Social Worker. Usually with Rehabs, SNF, and specialty care it is JCAHO, the Joint Commission on Accreditation, and they will be listed online for your State. They have access via internet or phone and they can likely answer the question for you if they are not the authority.
Do know that the more proof of lax care, the better response and if there is anything like a pressure sore, neglect of privacy, abusive actions or language, inappropriate or endangering discharge, they will be on it like ants on a melon. Good luck.
The facility I think has to post the Ombudsman's phone # somewhere in the facility. If not posted, ask the desk Nurse.
Have you talked to the Director of Nursing about your concerns? If nothing done, have you gone over her head? Why do you think your LO is getting poor care?
By proceeding, I agree that I understand the following disclosures:
I. How We Work in Washington.
Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services.
APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid.
We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour.
APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
IV. No Obligation or Commitment.
You have no obligation to use or to continue to use our services. Because you pay no fee to us, you will never need to ask for a refund.
V. Complaints.
Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights.
APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.
I agree that:
A.
I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information").
B.
APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink.
C.
APFM may send all communications to me electronically via e-mail or by access to an APFM web site.
D.
If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records.
E.
This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year.
F.
You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
My father was in an MC facility. I had eyes and ears everywhere. I had numerous conversations regarding situations with residents. Many of these residents did not have family coming in. I found caregivers were being hired as babysitters rather than actual caregivers. My biggest complaint.
The Rehab should answer this question as to what authority provides licensure for them. Ask to speak to the Social Worker.
Usually with Rehabs, SNF, and specialty care it is JCAHO, the Joint Commission on Accreditation, and they will be listed online for your State. They have access via internet or phone and they can likely answer the question for you if they are not the authority.
Do know that the more proof of lax care, the better response and if there is anything like a pressure sore, neglect of privacy, abusive actions or language, inappropriate or endangering discharge, they will be on it like ants on a melon.
Good luck.
Have you talked to the Director of Nursing about your concerns? If nothing done, have you gone over her head? Why do you think your LO is getting poor care?