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No. Being offended accomplishes nothing. Calmly expressing your concern to the administration while assuring them that you’re all a team might get you what you want.
Playing a bit of Devils Advocate here... Are daily communications actually necessary? If your parent is stable and not currently having daily medical problems then daily communication might be a bit much. You have to remember that your mom is not the only resident and there may be some that are having more urgent medical problems. And with limited staff expecting staff to contact each family and give them an update (keep in mind each pone call might take 30 minutes or more) that can be half the day making phone calls. Can you ask if a type of Portal could be set up so that POA's / Guardians / spouses can get information more easily without bothering staff.
You might want to ask for a meeting with the director/owner whoever is in charge and discuss expectations and listen to what they can and can't do.
Do you visit mom daily? Talk to staff, ask what is going on, ask how she is doing. I think you will get a lot of information that way. Ask if you can hang a dry erase board in her room and they can use that to communicate with you. BUT NO medical or personal information can be written as that would be a violation of HIPAA so you might get truncated information.
There is no reason to call you everyday. In LTC facilities they only call if the resident has fallen or is going to the hospital. Not trying to be smart here, but what do you expect from them. They will call if there is a problem.
LTCs are suppose to have care meetings every so many months. Not sure about group homes. They should be licensed by the State. In my State, its 5 residents or more.
I think you maybe new to this. Relax, Mom is being cared for by people who know what they are doing. Once my Mom was in AL, I did not worry about her, too much. She acclimated well and had freedom to walk all over that she didn't have with me. She was 5 min away so I could "drop in" whenever. It was every day but maybe only for 15min. But thats because I could be out and about and stop in.
You are not going to get daily reports. It's okay if you call to check in periodically, but allow yourself some space. Rest assure, that everything is okay with your mom and that she is in safe hands.
I would like to bring to your attention that your daily requests for updates actually take a caregiver away from providing the care that every person in the facility is paying for.
If you want daily updates, go see your mom daily and let the staff do their jobs of taking care of the residents.
Imagine if every family requested daily updates, the care would suffer for the residents, is that something you have considered?
A facility will call if there is an issue, you can rest assured that this truly is a situation where no news is good news.
Hospicetime, is this your situation? LO in hospice care? If so, staff will keep you informed of any changes that occur. Depending on the loved ones condition, hospice can last some time,months or longer. If your LO is in end stages, you should visit as much as possible. As long as your LO is comfortable and cared for, there's nothing more they can do.
No, you should not be offended. If there are no changes or no incidents, it's unreasonable to think that they should be reporting daily to you, if there's nothing to report. These people have jobs to do and really can't make calls to you daily. They do make daily notes on residents for their own charting and records, which as your mother's guardian you have a right to see.
If you want daily updates, go to the facility and check up on hr yourself. Or send a representative to.
As others have mentioned - unless you visit every day - you will not get daily updates. The staff's time is allocated to the care of the residents. They will contact you if there is an emergency or if they have a concern or question. But they are not going to reach out to you on a regular basis otherwise, to give you updates.
It is not directed at you personally. This is not typically a service that is offered by elder care facilities -unless they have a portal you can check. And even then its probably not daily - it might be any medical changes or personality changes potentially - but not frequently - just with any changes.
Someone else mentioned that daycares alert parents every day - and yes, some do daily update sheets that are stuck in cubbies or a portal update for the children - but it is important that parents know that their child had a nap for x amount of time or only ate so much food or drank 2 out of 3 bottles - because the children go home with the parents and they have more of a need to know what their children did that day as a continuation of care. Elderly care facilities hand off updates to each other internally for the same reason. But there is no need to notify anyone OUTSIDE of the facility unless it is urgent or emergent.
I agree… even if they could report to you every day you’re probably not getting the whole picture. The only way you get the whole picture by being there in person I called in one day because I couldn’t get in and they said she was just fine went in the next day to find out she was constipated sitting in the hallway and just her nightgown Johnny and no glasses teeth water no socks on her feet strapped into a wheelchair.
What do think requires daily communication? Is your LO at end of life or critically illI or any other specific issue that is a concerning that would require daily communication?
If you are asking in broad terms, and mean daily life reporting of the LO; NO you should not be offended. If they are not in any dire health phases and living day by day without rapid and significant decline daily "no news is good news" IMHO.
Daily communication is a bit unreasonable. If there is a change in your loved one's condition, you should be notified. If you want daily updates, you will need to initiate this - preferably by being in-person to check on your loved one. Staff are busy taking care of your loved one and all the other residents - too much to notify each family daily.
Daily may be a little much, though isn't that the idea of a group home; less residents to deal with compared to a nursing home or assisted living? Besides, the owner if on top of things, should have any information the OP may need.
A group home isn't a facility with an administrator - there is generally an owner of the 'home.' They have legal guidelines / requirements of operation.
The question isn't one of 'should' or "shouldn't" - it is what you 'do feel, and reflects on your frustration or confusion of what the group home 'staff' and/or owner/administrator offers.
If you feel offended, you feel offended and then the question is "what or how are you going to handle your concerns?"
I suggest:
You need to speak to the management about your concerns. When you say 'staff,' who are you actually speaking about ? The owner ? administrator ? manager ? or line staff/aides ?
I would presume that the line staff provides daily reports to the owner / management. If they do not, then you need to know this and find out how they track changes and needs of their residents.
If reports / information on their residents are charted daily, then you also need to know this and have access to 'discussing' it with the owner / management. They may or may not actually show you daily logs, although you could ask to see them.
You need to find out the legal requirements / responsibilities of a group home owner in terms of charting daily activity / needs / changes / falls / medication / med changes, etc.
Additionally, the LINE STAFF (aides / non-management) have a schedule to keep. They may not have time to talk in about the details as you might want / need. This isn't their job; it is the job of the manager / owner. So, you need to speak to the owner / management of the group home.
If you do not get the answers you want, then it is time for you to decide to look elsewhere for your loved one, wherein you will have a better rapport / communication with management / home owner. Find out what their policies and protocol is before you place a loved one in their care.
Do you call your LO daily? Getting feedback from him/her will mean more than a daily call from the facility saying that the LO is still alive and eating.
As a caregiver, I can tell you that the time I spend with you on the phone is time I’m not spending with your loved one. If you have concerns you should visit or call.
Unless it is stipulated in their contractual agreement, don't expect a call every day. They have other people to take care of, including your parent, and they are busy.
It is not their responsibility to call you every day. You can call every day, if you feel the need. But don't be surprised if they don't answer promptly or ask you to stop calling so much. You are taking the care team away from their first and most important duties; caring for their residents.
Stop by and see your parent every day if it is allowed.
No, you will not get daily updates. But you will get a call if there is a medical problem. It’s up to you to ask for information from his nurses. Best to visit and ask in person
I think that I would get anxious if I were getting daily updates. If I had other obligations on my time I would need to switch off from my parent's care, so that I could focus on other things that are also important. I would visit regularly and I'd want to know if there were any changes or any problems ASAP, but not daily updates that she woke up, ate, drank and snoozed, or cussed the carers yet again (whatever is usual for the parent). I found it difficult to switch off from worrying about my mum and I don't think that's particularly healthy; daily updates would reinforce that constant concern and stress. Obviously, other people might feel differently, but I can see lots of reasons why daily updates could well be neither practical nor desirable.
I was my mom's guardian. I visited my mom daily and asked questions. They do not call you unless there is a emergency. Sorry, but as your mom's guardian, you need to be on top of her care. No one has time to call and give updates at these facilities.
By proceeding, I agree that I understand the following disclosures:
I. How We Work in Washington.
Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services.
APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid.
We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour.
APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
IV. No Obligation or Commitment.
You have no obligation to use or to continue to use our services. Because you pay no fee to us, you will never need to ask for a refund.
V. Complaints.
Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights.
APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.
I agree that:
A.
I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information").
B.
APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink.
C.
APFM may send all communications to me electronically via e-mail or by access to an APFM web site.
D.
If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records.
E.
This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year.
F.
You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
Showing up all the time and at different random times will really get the OP what she wants which is good and attentive care for her mother.
Exactly or take care of the person yourself.
Are daily communications actually necessary?
If your parent is stable and not currently having daily medical problems then daily communication might be a bit much. You have to remember that your mom is not the only resident and there may be some that are having more urgent medical problems. And with limited staff expecting staff to contact each family and give them an update (keep in mind each pone call might take 30 minutes or more) that can be half the day making phone calls.
Can you ask if a type of Portal could be set up so that POA's / Guardians / spouses can get information more easily without bothering staff.
You might want to ask for a meeting with the director/owner whoever is in charge and discuss expectations and listen to what they can and can't do.
Do you visit mom daily?
Talk to staff, ask what is going on, ask how she is doing. I think you will get a lot of information that way.
Ask if you can hang a dry erase board in her room and they can use that to communicate with you. BUT NO medical or personal information can be written as that would be a violation of HIPAA so you might get truncated information.
Are you the POA involved here?
What is the problem you have that requires speaking with staff daily?
LTCs are suppose to have care meetings every so many months. Not sure about group homes. They should be licensed by the State. In my State, its 5 residents or more.
I think you maybe new to this. Relax, Mom is being cared for by people who know what they are doing. Once my Mom was in AL, I did not worry about her, too much. She acclimated well and had freedom to walk all over that she didn't have with me. She was 5 min away so I could "drop in" whenever. It was every day but maybe only for 15min. But thats because I could be out and about and stop in.
In fact, there was an incident where a group home owner was unalived by a resident due to an argument about loud music. He was deemed incompetent.
If you want daily updates, go see your mom daily and let the staff do their jobs of taking care of the residents.
Imagine if every family requested daily updates, the care would suffer for the residents, is that something you have considered?
A facility will call if there is an issue, you can rest assured that this truly is a situation where no news is good news.
If you want daily updates, go to the facility and check up on hr yourself. Or send a representative to.
It is not directed at you personally. This is not typically a service that is offered by elder care facilities -unless they have a portal you can check. And even then its probably not daily - it might be any medical changes or personality changes potentially - but not frequently - just with any changes.
Someone else mentioned that daycares alert parents every day - and yes, some do daily update sheets that are stuck in cubbies or a portal update for the children - but it is important that parents know that their child had a nap for x amount of time or only ate so much food or drank 2 out of 3 bottles - because the children go home with the parents and they have more of a need to know what their children did that day as a continuation of care. Elderly care facilities hand off updates to each other internally for the same reason. But there is no need to notify anyone OUTSIDE of the facility unless it is urgent or emergent.
Go see your LO or send someone in your place to report back.
Mybe start to take a different mindset that no news is good news.
If you are asking in broad terms, and mean daily life reporting of the LO; NO you should not be offended. If they are not in any dire health phases and living day by day without rapid and significant decline daily "no news is good news" IMHO.
The question isn't one of 'should' or "shouldn't" - it is what you 'do feel, and reflects on your frustration or confusion of what the group home 'staff' and/or owner/administrator offers.
If you feel offended, you feel offended and then the question is "what or how are you going to handle your concerns?"
I suggest:
You need to speak to the management about your concerns.
When you say 'staff,' who are you actually speaking about ? The owner ? administrator ? manager ? or line staff/aides ?
I would presume that the line staff provides daily reports to the owner / management. If they do not, then you need to know this and find out how they track changes and needs of their residents.
If reports / information on their residents are charted daily, then you also need to know this and have access to 'discussing' it with the owner / management. They may or may not actually show you daily logs, although you could ask to see them.
You need to find out the legal requirements / responsibilities of a group home owner in terms of charting daily activity / needs / changes / falls / medication / med changes, etc.
Additionally, the LINE STAFF (aides / non-management) have a schedule to keep. They may not have time to talk in about the details as you might want / need. This isn't their job; it is the job of the manager / owner. So, you need to speak to the owner / management of the group home.
If you do not get the answers you want, then it is time for you to decide to look elsewhere for your loved one, wherein you will have a better rapport / communication with management / home owner. Find out what their policies and protocol is before you place a loved one in their care.
And, read your contract.
Gena / Touch Matters
It is not their responsibility to call you every day. You can call every day, if you feel the need. But don't be surprised if they don't answer promptly or ask you to stop calling so much. You are taking the care team away from their first and most important duties; caring for their residents.
Stop by and see your parent every day if it is allowed.
I would visit regularly and I'd want to know if there were any changes or any problems ASAP, but not daily updates that she woke up, ate, drank and snoozed, or cussed the carers yet again (whatever is usual for the parent).
I found it difficult to switch off from worrying about my mum and I don't think that's particularly healthy; daily updates would reinforce that constant concern and stress.
Obviously, other people might feel differently, but I can see lots of reasons why daily updates could well be neither practical nor desirable.